kuyaph Terms & Conditions

For the purposes of this Agreement, the following terms shall have the meanings set out below:

By accessing the kuyaph Platform, creating an Account, or placing any wager on any game or event offered by kuyaph, you acknowledge that you have read, understood, and agree to be legally bound by this Agreement in its entirety.

If you do not agree to any provision of this Agreement, you must immediately cease using the kuyaph Platform and close your Account if one exists. Continued use of the Platform after any published amendment to this Agreement constitutes your acceptance of the updated terms.

Use of the kuyaph Platform is subject to the following eligibility requirements, all of which must be satisfied at all times during your use of the Platform:

1. Age: You must be at least 21 years of age. 21+ This is a mandatory PAGCOR requirement. kuyaph conducts government ID-based age verification for all Accounts before any real-money activity is permitted. There are no exceptions to this requirement.
2. Jurisdiction: You must be physically located in a jurisdiction where online gambling is not prohibited by applicable law at the time of each gaming transaction. Players located in jurisdictions where online gaming is illegal bear full personal responsibility for ensuring their compliance with local laws.
3. Legal Capacity: You must have the legal capacity to enter into binding contracts under the laws of the Philippines and any other jurisdiction applicable to you.
4. Not a Problem Gambler Under Exclusion: You must not be subject to a self-exclusion order on kuyaph or any other gaming platform under PAGCOR jurisdiction. Players who have self-excluded and attempt to re-register in circumvention of an active exclusion order are in breach of this Agreement and of PAGCOR regulations.
5. Own Name and Funds: You must register and play using your own identity and using funds that are legally yours. Playing on behalf of another person or using funds belonging to a third party is strictly prohibited.

kuyaph reserves the right to request additional documentation at any time to verify continued eligibility. Failure to provide requested documentation within a reasonable period may result in Account suspension or closure.

To access real-money gaming services on kuyaph, you must complete the Account registration process and satisfy all KYC verification requirements. The registration process requires you to provide your full legal name, date of birth, Philippine mobile number, and a valid email address.

KYC documentation must be submitted and approved before any deposit, withdrawal, or real-money wager may be placed. Accepted forms of government-issued identification include: the PhilSys National ID, Philippine Passport, Driver's License issued by the Land Transportation Office, SSS ID or UMID card, PRC Professional Identification Card, and Postal ID. The identification document submitted must not be expired and must clearly show your full name, photograph, and date of birth.

You represent and warrant that all information provided during registration and KYC verification is accurate, complete, and current. You are obligated to update your Account information promptly if any of the submitted details change. Providing false, inaccurate, or misleading information during registration or KYC is a material breach of this Agreement and may constitute a criminal offence under Philippine law.

Each individual may hold only one (1) kuyaph Account. kuyaph employs automated and manual detection systems to identify duplicate Accounts. Where duplicate Accounts are confirmed, all associated Accounts will be closed, bonus balances forfeited, and the matter may be referred to PAGCOR.

You are solely and entirely responsible for maintaining the confidentiality and security of your kuyaph Account login credentials, including your password and any two-factor authentication codes. kuyaph will never contact you by any means to request your password.

You must not share your Account credentials with any other person. kuyaph is entitled to treat all activity conducted through your Account as having been authorized by you. Any losses incurred as a result of unauthorized Account access caused by your failure to maintain credential security are your responsibility.

You must notify kuyaph's customer support team immediately if you suspect your Account has been accessed without your authorization. kuyaph will investigate all reports of unauthorized access and may temporarily suspend the Account during the investigation period. kuyaph's liability in respect of unauthorized Account access is limited to cases where the unauthorized access is directly attributable to a security failure on kuyaph's systems.

All financial transactions on the kuyaph Platform are denominated in Philippine Peso (PHP / ₱). kuyaph accepts deposits through a range of regulated Philippine payment channels including GCash, Maya (formerly PayMaya), QR Ph, GrabPay, BPI, BDO, Metrobank, InstaPay, PesoNet, and 7-Eleven CLiQQ. The minimum deposit amount is ₱100. Deposit limits may apply in accordance with your Account tier and PAGCOR regulations.

Deposits must be made from payment accounts registered in your own name. Third-party deposits are strictly prohibited. kuyaph may return deposits made from unverified or third-party sources and suspend the Account pending investigation.

Withdrawals are processed to the same payment method used for the Player's most recent deposit unless an alternative verified method has been approved by kuyaph's compliance team. This policy exists to comply with PAGCOR anti-money laundering obligations. The minimum withdrawal amount is ₱200. Withdrawal requests may be subject to verification of identity and source of funds before processing is completed, particularly where the withdrawal amount exceeds defined thresholds.

kuyaph processes withdrawal requests within the timeframes published on the Platform, which vary by payment method. kuyaph is not responsible for delays caused by the Player's bank, e-wallet provider, or payment network after funds have been remitted by kuyaph. kuyaph reserves the right to delay or decline a withdrawal request where there is a reasonable basis to suspect fraud, money laundering, or a breach of this Agreement.

kuyaph offers various promotional bonuses, including welcome bonuses, reload bonuses, free spins, cashback offers, and other incentives. All bonuses are subject to the specific terms and conditions attached to each individual offer as published on the Platform at the time the offer is made available.

The following general principles apply to all kuyaph bonus offers unless the specific bonus terms state otherwise:

• Bonus funds and winnings generated from bonus funds are not withdrawable until the applicable wagering requirement has been fully met.
• Wagering requirements must be completed within the validity period specified for the bonus. Bonus funds remaining unused at the expiry of the validity period will be removed from the Account.
• kuyaph reserves the right to withdraw, modify, or cancel any bonus at any time with reasonable notice where required by PAGCOR regulations or where abuse is detected.
• Where bonus abuse — including but not limited to the use of multiple Accounts, syndicated wagering, or exploitation of system errors — is detected, kuyaph may void the bonus, withhold winnings, and suspend or close the Account.
• Only one bonus may be active on an Account at any time unless the specific promotion terms expressly permit otherwise.

Players who have opted out of marketing communications may not be eligible for certain promotional offers delivered via those channels. Players may manage their communication preferences in Account Settings.

All games offered on the kuyaph Platform operate under specific game rules published within each game's interface or information panel. These game rules form part of this Agreement. In the event of any conflict between a specific game rule and the general terms of this Agreement, the game-specific rule shall prevail for matters directly relating to gameplay.

kuyaph's Random Number Generator (RNG) systems used in electronic games are independently certified and audited to ensure statistical fairness and compliance with published Return to Player (RTP) rates. Live dealer games are conducted by professional dealers in regulated studio environments with video surveillance.

In the event of a technical failure, system error, or communications breakdown that interrupts a game in progress, kuyaph's gaming software will attempt to restore the game to its state immediately before the disruption. Where restoration is not possible, the affected wager will be refunded to the Player's Real Money Balance. kuyaph's determination of the outcome of any game dispute arising from a technical error is final, subject to the PAGCOR escalation process.

kuyaph reserves the right to void any bet or wager where there is reasonable cause to believe the outcome was affected by an error in game software, odds compilation, or data feed, or where the bet was placed after the event outcome was known (commonly known as "past-posting"). Such determinations will be made reasonably and in good faith.

The following conduct is strictly prohibited on the kuyaph Platform and constitutes a material breach of this Agreement:

1. Registering more than one Account, or registering using false identity information;
2. Allowing any other person to access or use your Account, or accessing another person's Account;
3. Using automated software, bots, scripts, or artificial intelligence tools to place bets or otherwise interact with the Platform in a manner inconsistent with normal human gameplay;
4. Engaging in any form of collusion with other players to manipulate game outcomes, including in poker, sabong, or live dealer games;
5. Exploiting any bug, glitch, or software error in the Platform to gain an unfair advantage, and failing to report such errors to kuyaph immediately upon discovery;
6. Conducting or attempting to conduct transactions that constitute, facilitate, or are designed to obscure money laundering or the proceeds of any criminal activity;
7. Using funds sourced from illegal activity for deposits on kuyaph;
8. Engaging in any form of match-fixing, event manipulation, or insider betting in connection with any sports or sabong event on which kuyaph offers markets;
9. Making fraudulent chargebacks or disputed payment claims in bad faith;
10. Accessing or attempting to access kuyaph while subject to a valid self-exclusion order.

kuyaph employs real-time monitoring systems and manual review processes to detect prohibited conduct. Where prohibited conduct is confirmed, kuyaph will take all necessary action including Account suspension, forfeiture of balances, and referral to PAGCOR and relevant Philippine law enforcement authorities.

kuyaph is committed to promoting responsible gaming and takes its obligations under PAGCOR's responsible gaming framework seriously. Gambling should be an enjoyable leisure activity. kuyaph recognizes that for some players it can become problematic, and the Platform is designed to provide meaningful tools to help players maintain control.

The following responsible gaming tools are available to all kuyaph Account holders at no charge and without restriction:

• Deposit Limits: Daily, weekly, and monthly deposit caps configurable in Account Settings. Limits take effect immediately upon setting and cannot be increased during the mandatory cooling-off period.
• Session Time Limits and Reality Checks: Pop-up reminders at configurable intervals during active gaming sessions, displaying time elapsed and net session performance.
• Temporary Cool-Down: Self-imposed temporary account suspension of 24 hours, 7 days, or 30 days, effective immediately upon request.
• Permanent Self-Exclusion: Immediate and permanent closure of the Account upon request, with an option to be excluded for a defined period ranging from six months to five years. Self-exclusion requests are irrevocable for their stated duration. kuyaph will also report self-excluded players to PAGCOR's self-exclusion registry where required.

21+ All players must be 21 years of age or older. kuyaph will immediately close any Account where the Account holder is found to be under 21 years of age and will comply with all applicable PAGCOR protocols for handling underage gambling incidents.

If you believe your gambling may be causing harm, kuyaph's support team is available 24/7 and trained to assist. You can also visit our dedicated Responsible Gaming page for further resources and guidance.

All content on the kuyaph Platform — including but not limited to the kuyaph name and logo, website design, software, game graphics, text, audio-visual elements, and databases — is the property of kuyaph or its licensors and is protected by Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial gaming purposes only. This licence does not permit you to: copy, reproduce, distribute, modify, or create derivative works from any Platform content; reverse-engineer or decompile any kuyaph software; or use kuyaph's trademarks or branding without express prior written consent.

Any unauthorized use of kuyaph's intellectual property will result in immediate Account termination and may give rise to civil and criminal liability under the Intellectual Property Code of the Philippines (Republic Act No. 8293).

To the maximum extent permitted by applicable Philippine law, kuyaph's total liability to any Player in connection with any claim arising from the use of the Platform — whether in contract, tort, negligence, or otherwise — shall be limited to the amount of the Player's Real Money Balance in their Account at the time the claim arises.

kuyaph expressly excludes all liability for: (a) indirect, incidental, consequential, or punitive damages; (b) loss of profits or loss of opportunity; (c) any loss arising from the Player's reliance on information provided on the Platform; (d) service interruptions caused by events outside kuyaph's reasonable control, including telecommunications failures, internet service disruptions, natural disasters, and government or regulatory action.

kuyaph does not guarantee that the Platform will be available at all times or free from errors. Scheduled and emergency maintenance periods may result in temporary unavailability of some or all Platform features. kuyaph will endeavour to provide advance notice of scheduled maintenance where practicable.

kuyaph reserves the right to suspend, restrict, or permanently close any Account, and to withhold or void any pending withdrawal or bonus balance, where there is reasonable cause to believe that any of the following has occurred:

• Breach of any provision of this Agreement;
• Provision of false, misleading, or fraudulent registration or KYC information;
• Suspected money laundering, fraud, or other financial crime;
• Prohibited conduct as defined in Section 9;
• Receipt of a direction from PAGCOR or another competent authority;
• Registration or gameplay by a person under 21 years of age;
• Failure to complete KYC verification within the required period.

Where an Account is closed for reasons other than breach of this Agreement or legal requirement, any verified Real Money Balance will be returned to the Player via their registered payment method within a reasonable period. Bonus balances are not returned upon Account closure regardless of the reason, unless required by PAGCOR regulation.

Players may voluntarily close their Account at any time by contacting kuyaph's customer support team via live chat. Voluntary Account closure does not constitute self-exclusion unless the Player specifically requests self-exclusion under Section 10.

kuyaph reserves the right to amend, update, or replace this Agreement at any time. Where a material change is made to these Terms, kuyaph will notify registered Players via the email address on their Account and will publish the updated Agreement on the Platform with a revised effective date.

It is your responsibility to review the Terms periodically. Continued use of the kuyaph Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept an amendment, you must cease using the Platform and may close your Account prior to the effective date of the change.

For changes required by PAGCOR regulation or Philippine law, the amended Terms may take effect immediately without prior notice to Players.

This Agreement, and any dispute or claim arising out of or in connection with it, shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of laws provisions.

In the event of a dispute between a Player and kuyaph relating to any gaming transaction, payment, or Account matter, the Player should first contact kuyaph's customer support team to seek informal resolution. kuyaph will use its best efforts to resolve all complaints within five (5) business days of receipt.

Where a dispute cannot be resolved informally, Players may escalate the matter to PAGCOR through PAGCOR's official player complaint mechanism. kuyaph fully cooperates with all PAGCOR-mediated dispute resolution processes. Where PAGCOR's process is exhausted without resolution, the parties agree that disputes shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of the kuyaph Platform, please contact us through the following channels:

• Live Chat: Available 24/7 within your kuyaph Account dashboard. This is the fastest way to reach kuyaph's customer support team.
• Email: [email protected] (plain text — not a clickable link)

kuyaph's customer support team operates 24 hours a day, 7 days a week, in English and Filipino. For urgent matters including suspected unauthorized Account access or self-exclusion requests, live chat is the recommended contact method as it provides the fastest response time.

For regulatory correspondence or formal legal notices, please direct communications to kuyaph's registered legal department. Contact details for formal legal notices are available upon request through the customer support channel.